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Frequently Asked Questions

Khirkiya FAQ — Answers to All Your Questions

Get clear answers on registration, login, payments, betting, and bonuses — everything about Khirkiya in one place. Check here before reaching out to support.

40+ Q&As Fully in Bengali Quick Answers 24/7 Support

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Account & Registration

All questions related to creating a new account, logging in, password reset, and profile management.

Deposits & Withdrawals

Payments via Mobile Pay, Nagad, Rocket & bank transfer, deposit limits, and the withdrawal process.

Betting & Odds

How to place a bet, understanding odds, live betting rules, and bet cancellation policy.

Bonuses & Promotions

Learn about welcome bonuses, reload offers, referrals, and wagering requirements.

Security & Verification

KYC, identity verification, account security, and reporting suspicious activity.

Support & Contact

How to reach support, Live Chat, email, and the complaint submission process.

If you don't find an answer, contact us directly at FAQ page Browse more questions or write to us at support@khirkiya.bio. Our Bangla-speaking team is ready to help.

Khirkiya is one of Bangladesh's most popular online Sports Betting platforms. Thousands of Bangladeshi users bet on cricket, football, kabaddi, and more every day. New users often have questions about registration, payments, bonuses, and betting — and this FAQ page brings all those answers together in one place. Each section is organized separately so you can find the right information quickly.

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Account & Registration 8

registration page Enter your mobile number and password, then verify with an OTP. The whole process takes just 2 minutes.

Only a account can be created. Creating multiple accounts may result in all of them being suspended.

on the Login page Click "Forgot Password?" An OTP will be sent to your registered number — use it to set a new password.

Yes, but only after identity verification. Email support@khirkiya.bio and submit the required documents.

Entering the wrong password multiple times will temporarily lock your account. Wait 30 minutes and try again. If it's still locked, contact support@khirkiya.bio.

Send a request to support@khirkiya.bio. Make sure to withdraw your balance first. A temporary break option is also available under responsible gambling — See here।

Khirkiya strictly 18+ . Users under 18 are strictly prohibited from opening an account or placing bets.

Yes. on the Login page Select the "Email" tab and enter the email address and password you used during registration.
Deposits & Withdrawals 8

Deposits can be made via Mobile Pay, Nagad, Rocket, and direct bank transfer. For more details, visit Payments page See.

Minimum deposit starting from BDT 100. Start small and build your experience gradually.

Mobile Pay, Nagad, and Rocket deposits usually arrive within 1–5 minutes for the balance to arrive. Bank transfers may take 2–6 hours.

For Mobile Pay and Nagad, typically 30 minutes to 24 hours for withdrawals to be processed. Bank transfers may take 1–3 business days.

Minimum Withdrawal Amount ৳500. Account verification must be completed before you can withdraw.

Email support@khirkiya.bio with a screenshot of the transaction. Issues are typically resolved within 24 hours.

Khirkiya doesn't charge any fees. However, Mobile Pay or Nagad may apply their own transaction charges.

Up to 3 times withdrawal requests can be made. Each request is reviewed manually, so it may take a short time to process.
Betting & Odds 7

You can bet on cricket, football, tennis, kabaddi, basketball, volleyball, and many more sports. On the Sports page View all.

Yes! Khirkiya offers live betting. Odds update in real time as the match is in progress, so you can place a bet at any moment.

Khirkiya uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (profit: ৳150). For more details On the Match Odds page See.

Bets generally cannot be cancelled once placed. However, if a match is cancelled or Khirkiya voids the bet, the amount will be returned to your balance.

Minimum Bet BDT 10 bets can start from. New users can begin with smaller bets to get comfortable.

Yes, on Khirkiya you can select multiple matches and place a combo/parlay bet. If all your selections are correct, you stand a chance to win big.

Khirkiya's On the Betting Tips page Expert analysis and tips, updated regularly.
Bonuses & Promotions 6

New members receive a special welcome bonus on their first deposit. Register and the bonus will be credited automatically after your first deposit. For more details On the Promotions page See.

To withdraw a bonus, you must meet the specific wagering requirements — for example, placing bets totalling a set multiple of the bonus amount. For each offer's full terms, On the Promotions page is displayed.

Referral bonus details On the latest promotions page You'll receive it when your friend registers and makes their first deposit — both of you get a bonus.

Yes, every bonus has a set expiry period. You typically need to meet the wagering requirements within 7 to 30 days. Any unused bonus will be forfeited once it expires.

Typically only one bonus can be active at a time. The next bonus activates once you've met the conditions of the current one. For terms on specific offers, On the Promotions page See.

A portion of your net losses over a set period is returned as cashback. The amount and terms vary by offer.
Security & Verification 6

KYC (Know Your Customer) is the identity verification process. To make withdrawals and claim larger bonuses, you'll need to submit a copy of your National ID or passport. This keeps your account secure.

Go to Account Settings, navigate to the Security section, and enable OTP verification. You'll receive a code on your mobile each time you log in.

Change your password immediately and notify us at support@khirkiya.bio. Our security team will act quickly to secure your account and review any unauthorized transactions.

No. Khirkiya never sells users' personal information to third parties. To learn more, Privacy Policy Read.

The only official Khirkiya website is khirkiya.bio. Always verify the URL in your browser's address bar and never log in from any other address.

Use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters. Never reuse the same password across multiple sites.
Support & Contact 5

Email support@khirkiya.bio or use the live chat on the website. Our Bangla-speaking team is available 7 days a week, 24 hours a day.

Typically 2–6 hours Responses are sent within that time. For urgent matters, live chat gets you a faster resolution.

Email support@khirkiya.bio with full details. Attaching a screenshot or any relevant information about the transaction will help us resolve it faster.

Yes! Khirkiya's support team is fully available in Bengali. You can write or speak in Bengali to get help with any issue.

Khirkiya is deeply committed to responsible gaming. on the Responsible Gambling page Find information on self-exclusion, limit settings, and support resources.
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Support

If you can't find the answer you need, contact us directly.

support@khirkiya.bio

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Email Support

Email us for any issue and expect a reply within 2–6 hours.

support@khirkiya.bio
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